- INTRODUCTION
- WHO TO CONTACT
- WHO DOES THIS POLICY APPLY TO
- WHY WE COLLECT PERSONAL INFORMATION
- HOW WE MAINTAIN AND MANAGE YOUR PERSONAL INFORMATION
- OUR WEBSITES AND EMAIL
- DIRECT MARKETING
- HOW YOU MAY ACCESS YOUR PERSONAL INFORMATION
- WHEN WE MAY WITHHOLD ACCESS TO YOUR PERSONAL INFORMATION
- MODIFICATIONS TO OUR PRIVACY POLICY
- INTRODUCTION
Renovating.Com.Au Pty. Ltd. ACN 116 469 133 ("Company") is sensitive
to the concerns that you, our customers, may have with the confidentiality
and handling of your personal information. We take your privacy very
seriously. Therefore, we ask that you take the time to read this document
which sets out how we handle, maintain and secure your personal information.
- WHO TO CONTACT
If you have any queries with respect to this Privacy Policy, please
telephone our Privacy Officer: (a) Anthony Flynn or email anthony@renovating.com.au
or send mail to P.O. Box 2007, Hawthorn, Vic. 3122.
- WHO DOES THIS POLICY APPLY TO
This Privacy Policy applies to personal information collected by the
Company and its associated entities.
- WHY WE COLLECT
PERSONAL INFORMATION
- Information we hold We generally hold personal information about
our customers. This information can include their contact details,
buying habits and transactional details.
- Why we need personal information You are always allowed to deal
with us on an anonymous basis. However, as a provider of information
on renovation products and services, we sometimes find it necessary
to collect certain information from you. There are a number of ways
in which we may collect information from you. These include:
" online application forms;
" email;
" our website (including cookies);
" over the phone; and
" when you purchase anything from us via your credit card.
In addition, there may also be certain laws which may require us
to collect personal information from you. Where these apply, we
will provide you with information about our legal requirements when
we collect your personal information.
- What about 'sensitive information'? We will not ask you for information
revealing racial or ethnic origin, political opinions, religious
or philosophical beliefs, trade union membership, or details of
health, disability or sexual activity or orientation, unless: (a)
you consent to providing that information to us; (b) the collection
of that information is specifically authorised by law; (c) the collection
is necessary to lessen a serious or imminent threat to your health
or safety or the health or safety of another person; or (d) the
collection of the information is necessary for the establishment,
exercise or defence of a legal claim.
- What happens if you do not provide personal information If you
do not provide us with accurate or complete information when we
request it, we may not be able to provide you with a proper level
of service.
- HOW WE MAINTAIN
AND MANAGE YOUR PERSONAL INFORMATION
- Who may view your personal information We will only grant access
to others to view your personal information where we believe it
is necessary, and in your best interests, for those people to view
your personal information. In general, only our employees or subcontractors
may view your personal information. We will only disclose personal
information to a third party if:
(a) that disclosure is required to give effect to the purposes for
which we collected the information;
(b) we have your consent to that disclosure;
(c) we believe that the disclosure may lessen a risk of harm to
your health or safety, or to the health or safety of another person;
(d) we are required by law to disclose the information;
(e) the disclosure is required for the enforcement of a criminal
law or a law imposing a pecuniary penalty or for the protection
of public revenue; or
(f) the third party is our agent or contractor and is required by
us to keep that personal information confidential and will only
use that information for the purposes for which it is disclosed.
- International transfers If we transfer your personal information
overseas, we will first obtain your written consent before doing
so. If it is not practical to obtain your consent, then the information
may still be transferred if, as part of the agreement for the transfer
of that information, the other organisation agrees to comply with
our privacy obligations to you.
- Where is your personal information stored? We may store your personal
information in both hard copy and on computer. Hard copy information
is kept under lock and key. Information stored on computer is generally
password protected.
- Updating your personal information If at any time you believe
that any of your personal information that we store is not accurate
or is out of date, please let us know by contacting either of our
Privacy Officer.
- OUR WEBSITES AND EMAIL
Any personal information collected from you via our websites and via
email are governed by this policy We may collect information about you
from our websites via any forms you fill in, any cookies we install
on your computer or any transactions you undertake with us. We may also
track your viewing habits to allow us to tailor your web surfing experience.
Where we communicate by email with you, we may ask you for personal
information which is related to the purpose of that communication.
- DIRECT MARKETING
If we collect personal information for direct marketing purposes (either
to market ours or someone else's products), then we will try to first
obtain your consent before we market directly to you. If we cannot practically
obtain your consent, then we may still directly market to you, provided
that:
(a) we advise you that you can be taken off the mailing list at any
time;
(b) you have not previously asked to be taken off the mailing list;
and
(c) we display our contact details clearly in each direct marketing
publication.
If you wish to be taken off any mailing list, please contact our Privacy
Officer.
- HOW YOU MAY ACCESS
YOUR PERSONAL INFORMATION
You may access your personal information by contacting our Privacy Officer.
We will use our best efforts to take less than 30 days to respond to
your request. We may also charge you a reasonable fee for providing
access to your personal information.
- WHEN WE MAY WITHHOLD
ACCESS TO YOUR PERSONAL INFORMATION
- When we can withhold your information
We may withhold access to your personal information in a number
of circumstances. These include where:
(a) providing access would pose a serious and imminent threat to
the life or health of a person;
(b) providing access would have an unreasonable impact on the privacy
of others;
(c) the information is subject to confidentiality where the person
who provided the information to us did so expressly on the condition
that it remains confidential;
(d) the request is vexatious or frivolous;
(e) the information relates to legal proceedings between us and
the information would not be required to be discovered to a court
;
(f) we are in commercial negotiations with you and the information
would reveal our intentions;
(g) providing access would be unlawful or we are required by a law
to withhold access; or
(h) providing access could prejudice the investigation or detection
by our organisation or by a government body of an unlawful activity
or some serious or improper misconduct. Where we do withhold your
personal information, we may instead choose to give you a summary
of that information.
- Written reasons
If we do withhold your personal information, we will provide you
with written reasons.
- Third party intermediary
If we withhold access to your personal information, we will consider
whether the provision of access to an independent third party will
meet both of our needs.
- MODIFICATIONS TO OUR PRIVACY POLICY
We may modify this Privacy Policy at any time in our sole discretion.
We will make all modifications available on our website.
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